Pricing for AI Agents
View detailed pricing plans or discuss a custom setup with our sales team. Local pricing is available on the Polish and German versions of this page.
How it works
The platform fee is fixed each month. It covers your active Voice Agents, the integrations into your CRM and helpdesk, the analytics and reporting, plus your support and SLA.
Voice minutes are included up to a set amount each month. If a month runs long, extra minutes are billed at the per-minute rate on your plan. That rate drops as you move up the tiers.
Voice runs on live telephony. Every call uses carrier capacity, speech recognition and voice generation in real time, so it costs more to run than a text exchange. We price it the way it behaves: per minute of talk time.
Chat Agents are billed separately, per conversation, because the cost base is different. If you run both, each is metered on its own terms, so you can see exactly where the spend goes. Talk to us for combined voice and chat pricing.
Pricing
| Starter | Professional | Enterprise | |
|---|---|---|---|
| AI Voice Agent package | |||
| Package price, 12-month contract (monthly billing) | €2,750 | €4,120 | €7,350 |
| Capacity (minutes included in the package per month) | 6,000 | 18,000 | 45,000 |
| Additional minutes (/min) | €0.46 | €0.23 | €0.16 |
| Implementation (manday of a dialogue expert / API integration / telephony integration) | €1,200 | €1,000 | €800 |
| Free expert work days (included in the package) | 3 days | 5 days | 8 days |
| Support | Email, response within 24 hours on business days | Email, phone, response within 12 hours on business days, dedicated customer service representative | Email, phone, response within 12 hours on business days, dedicated customer service representative |
| Telecommunications services | |||
| Setup and monthly fee (landline number) | from €5 per number | from €5 per number | from €5 per number |
| Incoming calls (EUR/min)* (charged for each minute started) | included | included | included |
| Outgoing calls / SMS | |||
| Outgoing calls or call forwarding — to landline number (EUR/min)* | from €0.01/min. | from €0.01/min. | from €0.01/min. |
| Outgoing calls or call forwarding — to mobile number (EUR/min)* | from €0.03/min. | from €0.03/min. | from €0.03/min. |
| Outgoing SMS messages | from €0.03/min. | from €0.03/min. | from €0.03/min. |
| Incoming SMS | included | included | included |
| *Charged for each minute started. | |||
| All prices are net (exclude VAT). |
Telephony is included
Inbound SIP, landline and mobile numbers are included in every plan.
We run the calls ourselves, so one party is accountable for the AI and the line.
International routing and Toll-free numbers are listed in the telecom pricing.
Supporting over 200 cllients with communication automation solutions
Businesses across industries rely on Apifonica to automate communication, improve customer interactions and scale their operations.
Additional info
Listed prices exclude VAT. Final pricing, including any applicable taxes, will be provided in your custom offer.
Plans run on an annual term, billed monthly. No upfront payment.
Usage beyond your plan is charged per started minute. A partial minute counts as a full minute.
On-premises deployment is available for running the platform in your own infrastructure. These setups are quoted separately.
Talk time on a connected call, handled by your Voice Agent. The included bucket resets each month.
Extra minutes are billed at the per-minute rate on your plan. The higher the tier, the lower the rate.
Yes. Voice is metered per minute and chat per conversation, billed separately. Contact us for a combined quote.