Frequently Asked Questions
General
What channels does Apifonica support?
Apifonica supports voice calls, SMS, RCS and cloud telephony infrastructure across multiple communication channels.
Can I build a Voice Agent without coding experience?
Yes. The platform includes a low-code visual builder with drag-and-drop tools for creating and managing conversational workflows.
How does Apifonica handle call quality and uptime?
Apifonica runs on carrier-level infrastructure with redundant systems, 99.95% uptime and real-time analytics for monitoring telecom activity and delivery rates.
How quickly can I integrate Apifonica into my existing system?
Most teams make their first API call within a day. The REST API includes clear documentation, ready-made SDKs and a sandbox environment for testing before deployment.
How does Apifonica cater to small-to-medium businesses (SMBs)?
Apifonica supports smaller teams and pilot projects on a usage-based model, with an entry point from 5,000 voice minutes per month. It suits businesses that have reached a consistent monthly call volume and want to begin automating routine interactions.
Contact us
How quickly do you respond?
We review every enquiry within 30 minutes during business hours. In most cases, you'll hear from us within 4 business hours with the next steps, proposed meeting times and the right specialist for your request.
Can I get pricing without booking a demo?
Yes. If you're looking for standard pricing, we'll point you to the relevant pricing information. For solutions like AI Voice Agents or enterprise deployments, pricing depends on your requirements, so we'll usually recommend a short conversation to provide an accurate estimate.
Do you have a minimum commitment?
It depends on the solution you're interested in. Some products can be started quickly with minimal setup, while enterprise deployments may involve a longer-term agreement. We'll explain the available options before you make any commitment.
Which countries and languages do you support?
We support businesses across Europe and beyond, with local numbers and rates in over 190 destinations and over 150 languages for voice and messaging. Coverage depends on the product and use case, so let us know where you operate and we'll confirm what's available.
Will I be talking to a salesperson or an expert?
Your first conversation is with someone who understands the products and the technical possibilities. Their job is to understand your goals, answer your questions and help you decide whether Apifonica is the right fit - not to pressure you into buying something you don't need.
How long does implementation usually take?
Implementation timelines vary depending on the solution and the level of integration required. Some messaging services can be up and running quickly, while more advanced AI or voice projects typically involve discovery, configuration and testing. We'll outline a realistic timeline during your first conversation. Below: Haven’t found the information you need? Browse our full FAQ or get in touch with our team. CTA
AI Agents
Does the AI really sound human?
Yes - the voice is natural and multilingual with tone control. More importantly, the agent acts on what it hears: it recognises intent, retrieves and updates data in your systems, completes the request, and logs the conversation. It resolves calls, not just reads answers aloud.
Can the AI Voice Agent handle multiple languages?
Yes. The platform supports multilingual conversations and can be adapted to different markets, languages, and regional communication styles.
What can the AI Voice Agent automate?
AI Voice Agents can manage inbound and outbound calls, answer customer questions, qualify leads, schedule appointments, and automate routine communication workflows.
Can it handle complex conversations?
Yes. AI Voice Agents are designed for structured business processes and can manage dynamic conversations, collect information, follow decision logic, and respond based on context.
How long does implementation take?
Implementation depends on the complexity of the use case and integrations involved. Standard deployments can be launched within days, while more advanced workflows with custom conversation paths typically take several weeks.
Does it integrate with our CRM and existing systems?
Yes. The platform integrates with CRM, helpdesk, scheduling, ERP, and other internal systems through APIs and telephony infrastructure.
Is the platform customisable?
Yes. Conversation flows, routing logic, integrations, escalation paths, and workflows can be adapted to your operational requirements.
Will AI Voice Agents replace customer support teams?
AI Voice Agents are designed to automate repetitive communication tasks and reduce operational workload. This allows support teams to focus on complex or high-value interactions.
Is customer data used to train AI models?
No. Customer data is not used for AI model training. Data processing remains aligned with European security and compliance standards.
Does Apifonica support deployment and onboarding?
Yes. Apifonica provides support throughout planning, deployment, integration, and optimisation of AI Voice Agent workflows.
How is pricing structured?
Pricing is based on deployment scope, included call volume, integrations, and support requirements. Plans are available for pilot projects, growing operations, and enterprise-scale deployments.
SMS messaging
What does SMS messaging cost?
Pricing depends on your message volume, destination countries and selected capabilities. We offer flexible pricing models including pay-as-you-go, bundles, local currency pricing and custom enterprise plans. You can review available pricing options above or contact our team for a tailored quote.
Does Apifonica help with SMS campaign implementation?
Yes. We support the full setup process, from understanding your communication needs to integrating the platform with your existing systems. Our team can help with API integration, technical configuration, campaign setup and optimisation to ensure your messaging workflows run smoothly.
Is SMS messaging GDPR compliant?
Yes. SMS campaigns must follow GDPR requirements, including having customer consent before sending messages. Apifonica supports compliant messaging workflows with opt-in and opt-out management tools to help you communicate responsibly.
Is there a minimum message volume required?
No. There is no minimum number of messages required to use Apifonica Messaging. Whether you send occasional transactional messages or run large-scale campaigns, the platform can adapt to your communication needs.
Can I measure SMS campaign performance?
Yes. The platform provides reporting on key messaging metrics including delivery rates, message status, clicks from shortened links and opt-outs. Campaign data is available in your account so you can track results and optimise future communication.
Does Apifonica offer a trial period?
Yes. New clients can start with a free trial on signup to test the platform and messaging workflows.
Can I personalise SMS messages?
Yes. You can personalise messages using customer data from your CRM, connected platforms, or uploaded contact lists. Use dynamic fields such as customer names, order details, or personalised offers to create more relevant campaigns.
SMS Channel Fallback
Is SMS Channel Fallback included with standard SMS messaging?
Standard SMS messaging includes Voice SMS capabilities. SMS Channel Fallback is available as part of an enterprise deployment and is configured during onboarding.
When does the platform switch channels?
If a message cannot be delivered on the current channel, the platform automatically attempts delivery through the next configured channel according to your deployment rules.
Can SMS verification codes be delivered by voice?
Yes. If an OTP SMS cannot be delivered, the platform can automatically convert the message into a text-to-speech voice call so the verification code can still reach the customer.
Can the delivery flow be customised?
Yes. Channel priorities and routing logic are configured during implementation to align with your communication requirements.
RCS
What is RCS?
RCS (Rich Communication Services) is a business messaging channel. It combines the reach of SMS with rich interactive features such as images, videos, buttons, carousels and branded sender profiles.
Do customers need to install an app?
No. RCS works in the native messaging application on supported devices. Delivery depends on the recipient's device and mobile operator supporting RCS.
Can I personalise RCS messages?
Yes. RCS supports personalised content, branded messaging and interactive actions that help guide customers through their journey.
Can I track campaign performance?
Yes. With RCS, you can see delivery confirmations, read receipts and typing indicators, allowing you to monitor engagement and optimise campaigns.
Can I integrate RCS with my existing systems?
Yes. You can send RCS messages through the web-based Campaign Manager or integrate directly using the Messaging API.
SMS API
What are the advantages of using the Apifonica SMS API?
The Apifonica SMS API gives businesses a reliable way to send and receive SMS worldwide. It offers REST API integration, a 99.5% delivery rate, global network coverage and infrastructure built to handle high message volumes.
Can the SMS API be used for bulk SMS?
Yes. The Apifonica SMS API supports bulk SMS sending for campaigns, notifications and automated customer communication. Optimised routing helps deliver large volumes of messages quickly and reliably.
How reliable is SMS delivery?
With a 99.5% delivery rate, reliable carrier connections and redundant infrastructure, SMS delivery stays stable worldwide, even at high volume.
SIP Trunk
Can I use Apifonica SIP Trunk with my existing PBX?
Yes. Apifonica SIP Trunk supports modern SIP-enabled PBX systems. Existing systems can also be connected through a SIP gateway if needed.
How much internet bandwidth do I need?
We recommend around 100 kbit/s upload and download bandwidth for each simultaneous voice channel to ensure high-quality calls.
Can I add more voice channels later?
Yes. Voice channels, phone numbers and business locations can be expanded whenever your requirements change.
Can I keep my existing phone numbers?
Yes. We provide free number porting so you can continue using your current business numbers.
Are there long-term contracts?
No. Apifonica SIP Trunk has no contract term and no minimum spend.
Cloud PBX
Does Cloud PBX support remote and hybrid working?
Yes. Employees keep the same business phone number in the office, at home or while travelling, as long as they have an internet connection. Voicemail, call forwarding and mobile access help keep calls from being missed.
What does Cloud PBX cost?
Apifonica Cloud PBX offers clear pricing: €2.90 per extension per month; International calls from €0.02 per minute depending on destination. There are no extra charges for hardware, software, licences or support contracts. The solution stays fully scalable, with high voice quality and hosting in Germany.
Can Cloud PBX integrate with existing business systems?
Yes. Cloud PBX integrates with your existing IT environment: CRM systems for automatic customer identification, ERP platforms, ticketing systems, VPN connectivity between office locations and Voice API integration with custom applications. These integrations improve reachability and support collaboration across distributed teams.
Numbers
What types of phone numbers can I purchase?
You can choose from local geographic numbers, toll-free numbers and international numbers, depending on the countries where you operate.
Can I keep my existing phone numbers?
Yes. Existing numbers can be ported to Apifonica free of charge from any provider, so you keep the same business numbers without service interruption.
Do I need any physical telephony equipment?
No. Our numbers are cloud-based and can be connected to your existing communication platform, CRM or VoIP solution.
Can numbers be connected to AI Voice Agents?
Yes. Every number can route calls to AI Voice Agents, IVR flows, contact centre software or your own applications through our APIs.
Can I expand into multiple countries?
Yes. You can manage local and toll-free numbers across more than 100 countries from a single platform.
How are calls routed?
Routing rules can be based on business hours, language, caller location, department, customer data or custom logic using our platform and APIs.
Local phone numbers
Can I use a local phone number on multiple devices?
Yes. A local phone number can be configured across multiple devices simultaneously, including VoIP desk phones, smartphones and computers. Calls can be forwarded to one or several devices, allowing you to stay reachable whether you're in the office, working remotely or travelling.
What happens to my local phone number if my business relocates?
Your local phone number remains the same regardless of where your business moves. Because it operates over the internet, no physical telephone line is required. You can relocate your office or open additional locations without changing your number.
Can I use a local phone number for international calls?
Yes. Local phone numbers remain reachable internationally. You can maintain a local area code while allowing customers from both within the country and abroad to contact your business at standard landline rates or through VoIP services.
Pricing
How does Apifonica pricing work?
Pricing depends on the product, usage volume, destination country and any implementation or integration requirements. Select a product category to view detailed pricing information.
Are there any platform fees?
Pricing varies by product. Some solutions are usage-based, while others include monthly plans with bundled usage and additional services.
Can I combine multiple Apifonica products?
Yes. Many clients use a combination of AI Agents, Messaging, Voice and Numbers as part of a single communication workflow.
Do you offer custom pricing?
Yes. Custom pricing is available for enterprise projects, high-volume usage and specialised integration requirements.
Can I test the platform before purchasing?
Contact our team to discuss available pilot projects, demonstrations and implementation options for your use case.
Which plan is right for my business?
The best option depends on your communication channels, expected usage, integration requirements and business goals. Our team can help you choose the most suitable setup.
AI Agents pricing
What counts as a voice minute?
Talk time on a connected call, handled by your Voice Agent. The included bucket resets each month.
What happens if I go over my minutes?
Extra minutes are billed at the per-minute rate on your plan. The higher the tier, the lower the rate.
Can I run voice and chat together?
Yes. Voice is metered per minute and chat per conversation, billed separately. Contact us for a combined quote.
Messaging pricing
What are the costs of bulk SMS?
Pricing depends on your messaging volume, destination and selected plan. You can find our detailed price list above. We offer flexible payment options, including prepaid, postpaid and credit limits, with pricing models such as per country, per network, fixed rates, bundles and pay-as-you-go. Local currency billing is also available.
Does Apifonica offer a trial period for SMS marketing?
We don't offer a traditional trial period, but every client receives 100 free SMS messages to test the service and explore our platform.
Does Apifonica provide support in implementing SMS campaigns?
Yes. We support you throughout the setup process, from reviewing your technical environment and choosing the right integration approach to completing the API connection. Our team can also help optimise your SMS campaigns and improve results.
Is bulk SMS sending compliant with GDPR regulations?
Yes, as long as you have consent from your contacts. We help you follow best practice with clear opt-in and opt-out processes that keep your messaging compliant. Our platform also auto-detects STOP and unsubscribe replies in 30+ languages and scrubs your list before every send, so opt-out compliance is handled for you.
Telecom pricing
How is telecom pricing calculated?
Pricing depends on the service. Cloud-PBX is billed per extension, SIP Trunk per channel and numbers per active number. Voice traffic is typically billed per minute.
Are there any setup fees?
Most services can be activated without setup fees. Specific requirements may vary by country or number type.
Can I keep my existing phone numbers?
Yes. Free number porting is supported for eligible number types and regions, with no service interruption.
Do you offer international coverage?
Yes. Geographic and freephone numbers are available across more than 100 countries.
Are contracts required?
Services are designed around flexible usage models. Contract terms depend on the selected service and commercial agreement.
Can I combine multiple services?
Yes. Cloud-PBX, SIP Trunk, Voice API and number services can be used together within the same communication setup.
Ready to get started?
See how Apifonica can help you automate customer communication and scale with confidence.