Apifonica company team and office visual

Company

Building the future of business communication

Apifonica develops communication technology that powers customer conversations across messaging, voice, cloud telephony and AI, helping businesses automate interactions at any scale.

Our offices

Local presence across Europe

Headquarters
Estonia

Tallinn

SmartTel Plus OÜ
Maakri str. 19/1-7K, 10145
info@apifonica.com
+372 6346 295
Sales & Product
Poland

Warsaw

SmartTel Plus OU Sp. z o.o.
Aleje Jerozolimski e 89/43, 02-001
+48 22 1530 003
Sales & Development
Latvia

Riga

SmartTel Plus SIA
Dzirnavu str. 67, Riga, LV-1011
+371 676 60604
Sales & Development
Germany

Cologne

Tenios GmbH
Gertrudenstraße 30-36, 50667
+49 (0) 221 55400300
Sales
Serbia

Belgrade

Bulevar Vojvode Bojovića 8, 11000
Belgrade, Serbia
Sales & Development
Italy

Rome

Via Ostiense 131/L 00164 Rome
Rome, Italy

In numbers

Apifonica in numbers

40M+

Automated conversations monthly

2015

The year of foundation

9

Countries of operation

70+

Employees

Management
The team

Our headquarters are based in Tallinn, one of Europe’s leading startup hubs, with local teams across Germany, Poland, Italy and Latvia.

Apifonica is built by a team of experts in conversational AI, intelligent automation and telecommunications.
We bring together technology specialists, engineers and communication experts to help businesses reach their customers more efficiently.
Denis founded Apifonica with a heartfelt desire to provide true value to users on both sides: users of our products and their customers.
Denis Širokii
CEO & Co-founder
Ilya brings over 15 years in B2B technology, from Oracle and IT project delivery to running his own e-commerce business, and joined Apifonica in 2018. He leads three product areas – AI Voice Agent, Messaging and Voice – and believes products grow out of real client experience, so he stays inside each enterprise project rather than managing it from dashboards and charts.
Ilya Ostrovskiy
CPO
Artem has led engineering at Apifonica since 2018, scaling the teams and shaping the platform’s core lines across AI Agents, Messaging and Voice. He engineers for reliability first, hires for how people think, and now leads the company’s adoption of AI across product and engineering.
Artem Rakcheev
CTO
Gundega is an experienced CFO and board member with 25 years in telecom, spanning financial management, group consolidation, strategic planning, M&A and business transformation. She has led cross-border finance teams and supported sustainable growth throughout Apifonica’s more than ten years on the market.
Gundega Strode
CFO
Marite brings over 20 years of HR leadership to Apifonica, building strong teams, leading organisational change and aligning people strategy with business goals across international teams. She holds that employees should be treated with the same care as clients, because exceptional employee experience drives exceptional business results.
Mārīte Moora
HRD
Sascha leads Tenios (part of Apifonica group) and brings over 30 years of experience across telecommunications, cloud and networking and senior roles at Avaya, Colt, Bosch Telecom, DeteWe and TeamViewer on both the carrier and software sides. He drives growth through motivated teams and digitalised offer-to-cash processes, pairing a diplomatic, negotiation-led approach with a style that is bold, honest and close to the team.
Sascha Korten
MD Germany
Pavel brings over 15 years in telecommunications, specialising in international SMS and Voice solutions, CPaaS products and commercial project management, with dozens of projects delivered for carriers, banks and international corporations. He pairs strategic thinking with hands-on execution and values open negotiation and lasting partnerships built on team expertise and accountability.
Pavel Tikhonov
MD Poland
Andrea brings over 25 years of international experience in sales and trading across the global telecommunications industry, with a strong focus on voice and A2P SMS services and a track record in market entry, international expansion and high-level negotiations with PTTs, mobile operators and Tier 1 carriers. He is known for spotting untapped opportunities, executing complex deals and building high-performing teams that scale with agility.
Andrea Salini
MD Italy
Igors brings over 15 years of marketing and commercial leadership, running end-to-end strategy for a portfolio of brands across European markets, with a strong focus on digital sales, client acquisition and revenue growth.
Igors Prokofjevs
CCO
Konstantin brings over 15 years in IT, with a portfolio spanning e-commerce, e-banking and information portals, and has been an advocate of automation throughout his career as the shortest route to cost-efficiency and profit. Today he keeps the group behind Apifonica on track with automation market trends and oversees the smooth running of its Estonian entity.
Konstantin Selgitski
Board Member

Behind the platform

We own every layer

Behind Apifonica is a team of product specialists, engineers and telecom experts building reliable communication automation.

Product team

Product Owners

Guide product development so every update improves the customer experience.

Project Managers

Work with clients to map workflows, spot optimisations and deliver integrations.

Voice Agent & CUI designers

Craft natural, effective conversations between businesses and customers.

Development teams

Core Platform 99,95% SLA

Maintains system stability, performance and infrastructure reliability.

Product Development

Continuously improves voice automation and ships new capabilities.

Integration & Frontend

Connects Apifonica to partner and client systems, with simple, intuitive interfaces.

Telecom infrastructure

Connectivity & routing

Owns global connectivity, voice routing and direct operator connections.

SMS infrastructure 21M+ / mo

100+ direct interconnections reaching customers worldwide.

Billing

Runs telecom billing for accurate calculations at scale, processing over 70 million SMS messages per month.

Our clients

Trusted by businesses worldwide

MAN logo
ERGO logo
Toyota logo
Generali logo
Katowice Airport logo
Stock 1 logo
Betfan 1 logo
Dacor 1 logo
Leroy Merlin 1 logo
Callcom 1 logo
Plata logo
Petsy logo
Trans.eu logo
Da Grasso logo
Nova Post logo
Jahonts logo
LV BET logo
Villeroy & Boch logo
Burda Direct logo
Audi logo
Parloa logo
Casio logo
BMW logo
Orlen logo
Volkswagen logo
Kondrat logo
Haus des Meeres logo
Hiro Lift logo
Medicover logo
Promedica24 logo

Helping teams improve customer communication at scale

We support companies moving from manual interactions to automated conversations that improve speed and efficiency.

The payoff

See what you can achieve with Apifonica

Faster processes. Lower costs. Better customer experience. More efficient teams.

01

Engage customers at scale

Communication sits at the core of every business – it has always driven sales, service and satisfaction.

Apifonica enables direct, automated communication between companies and their customers, helping teams handle higher volumes without losing quality.

02

Reduce communication overload

Customer expectations have changed. Real-time responses are now standard, but manual processes often cannot keep up.

Apifonica automates routine interactions, helping businesses respond faster and operate more efficiently while improving the customer experience.

03

Shape communication around your business

Every organisation works differently. A fixed solution rarely fits.

Apifonica is designed to be configurable – adapting to your workflows, systems and communication needs instead of forcing you into a rigid structure.

About us

Communication is at the centre of every business, but many teams still spend time managing repetitive tasks, disconnected tools and manual processes

We created Apifonica to help companies communicate at scale – from simple voice and text notifications to fully integrated workflows powered by AI.

No two businesses run communication the same way. We start by understanding your goals, mapping your processes and identifying where automation creates the most value. Then we configure the platform around your needs, connecting communication channels, workflows and existing systems into one solution.

Today, Apifonica combines its communication automation platform with the cloud communications expertise of Tenios, founded in 2001 and now part of the Apifonica Group. Together, we deliver enterprise messaging, cloud telephony and AI-powered automation on technology designed to support business communication at scale.

Talk to our experts
Schedule a meeting to discuss your communication setup and find the right starting point
After submitting the form, you will receive a response within one business day.
30 minute discovery session
A focused discussion on your current communication setup, priorities and where automation or infrastructure could help.
Product overview
A walkthrough of the platform areas relevant to you - AI Agents, Messaging, Voice or Numbers.
Next steps
A clear recommendation on scope, timeline and what a pilot or migration would involve.
Contact form person
Go deeper

Read more about Apifonica

Insights, updates and practical guides on conversational AI, automation and modern business communication.

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Improve your client communication workflows

Talk to our team about your messaging setup, integrations and what fits your business needs.