AI Voice Agents
Tailored AI automations of voice interactions with your customers based on your processes and needs
Rather than locking you into a single vendor’s stack, we bring together leading AI and voice technologies and combine them with our own logic layer and implementation experience. The result is a finished solution built around your business, not just a toolkit.
Automate inbound and outbound communication with AI Agents that handle real business workflows across your entire organisation
Our clients
Integrate AI Voice Agents into existing workflows using secure, documented APIs.
Flexible SIP handling to connect voice infrastructure without vendor lock-in.
Trigger actions, route conversations, and sync data across internal systems in real time.
Works with CRM, helpdesk, scheduling, and internal business platforms.
Encrypted communication with controlled access and system-level authentication.
The AI Voice Agent integrates directly with your existing systems through secure API connections, including CRM, helpdesk, scheduling, and other internal tools. When a customer interaction, lead, or request enters your system, the agent responds immediately, manages the conversation, and returns structured data in real time.
It works within your existing stack without requiring changes to current processes, allowing you to automate inbound and outbound voice communication while keeping your systems as the source of truth.
Design conversation flows on a visual canvas. Every element is a reusable block – speech, routing, logic, metrics and integrations – arranged in any order to fit the use case.
One entry point, a dedicated scenario per language. The agent detects or assigns the language and routes the call to the right branch – add new languages without rebuilding the flow.
Communication blocks manage the live dialogue with the customer and route their answers intelligently – confirmations, objections, invalid or empty input, voicemail and IVR detection each follow their own path.
Place metric blocks at any point in a scenario to track outcomes and measure KPI success per conversation – not just at the end of the call.
Connect the agent to client systems – CRM, ERP or any backend – through webhooks, any API and direct database queries. Data can be pulled mid-conversation and results posted back automatically. One live deployment notifies partners by phone, asks whether they can take on a job in a given location, then posts each answer straight to the client’s server – while handling multiple calls in parallel, triggered through the client’s API.
Run live scenario tests to validate conversations before deployment.
Monitor conversations, outcomes, and automation rates in real time.
Role-based access control (RBAC) and a secure environment for managing agents.
With teams located across Germany, Poland and Latvia, and our headquarters in Tallinn, Estonia, we support international deployments with local expertise and European infrastructure.
Yes - the voice is natural and multilingual with tone control. More importantly, the agent acts on what it hears: it recognises intent, retrieves and updates data in your systems, completes the request, and logs the conversation. It resolves calls, not just reads answers aloud.
Yes. The platform supports multilingual conversations and can be adapted to different markets, languages, and regional communication styles.
AI Voice Agents can manage inbound and outbound calls, answer customer questions, qualify leads, schedule appointments, and automate routine communication workflows.
Yes. AI Voice Agents are designed for structured business processes and can manage dynamic conversations, collect information, follow decision logic, and respond based on context.
Implementation depends on the complexity of the use case and integrations involved. Standard deployments can be launched within days, while more advanced workflows with custom conversation paths typically take several weeks.
Yes. The platform integrates with CRM, helpdesk, scheduling, ERP, and other internal systems through APIs and telephony infrastructure.
Yes. Conversation flows, routing logic, integrations, escalation paths, and workflows can be adapted to your operational requirements.
AI Voice Agents are designed to automate repetitive communication tasks and reduce operational workload. This allows support teams to focus on complex or high-value interactions.
No. Customer data is not used for AI model training. Data processing remains aligned with European security and compliance standards.
Yes. Apifonica provides support throughout planning, deployment, integration, and optimisation of AI Voice Agent workflows.
Pricing is based on deployment scope, included call volume, integrations, and support requirements. Plans are available for pilot projects, growing operations, and enterprise-scale deployments.
