Maximum reach
Apifonica's optimal mix of voice, SMS, and social networking channels meaan 93/100 average contact attempts reach customers.
Get the best conversion rates with
automated b2c voice & messaging
Case-study
Automated CV screening for
Decathlon, a Polish sport retail giant
Decathlon, a Polish sport retail giant
Maximum Reach
Enganing experience
Unbeatable
conversion rate
conversion rate
Cost Reduction
How voicebot for
retail is working
retail is working
Calls a customer and speaks off your message, just as humans do.
Delivers news, special offers, discount codes, birthday greetings,
order status notifications, and more.
01.
Retail Voicebot will contact a client immediately after the order is placed
02.
Robot speaks off your message, just as humans do, driving action better than
other engagement tactics
03.
Delivers news, special offers, discount codes, birthday greetings, order
status notifications, and more
04.
System sends data back to the CRM, delivering a brief, transcribed
summary of the call
05.
Receive real-time statistics with full visibility into the
campaign performance
60%
Operational Cost
Savings
Savings
4-5
4-5 times better Open
Rate (SMS vs. Email)
Rate (SMS vs. Email)
80%
Reduction in Live
agents calls
agents calls
3000+
Integrates with 3000+
apps and services
apps and services
Pains/Gains
Trusted by leading
companies around Europe
24/7
Prioritised customer
service
service
100%
of clients received message
from the company
from the company
Simplified
data collection and
processing
processing
Runpay uses Apifonica to enable retailers to provide high quality customer loyalty schemes Runpay provides fintech services to thousands of businesses, from utility companies and ticketing firms, to retail outlets worldwide.
Providing
cost savings with global scalability
“We felt that Apifonica clearly understood
our need to provide high level, efficient customer service,” explains Sergei Zamuruev,
Project Manager for Loyalty Products for Spain at Runpay. “It's vital that individual
customers signing up to a retailer’s loyalty scheme have a positive experience, as this
impacts their view of the retailer, who has entrusted us to provide this service on
their behalf.”
Audio Case Studies
Retail Voicebot
makes it easier for
Warehouses
Fashion retailers
Medium and large retailers
Dropshipping services
Home goods retailers
Multi-channel
communications work
when email fails
communications work
when email fails
Engaging experience
Relevant, impactful content reaches 65/100 customers who engage with the brand.
More capabilities to
convert and engage
retail sector customers
convert and engage
retail sector customers
Unbeatable conversion rate
Drive optimal conversion rates. Automated, behaviour-triggered communications reach customers at the right time via the right channel.
Crystal clear results
We track calls and messages in real-time and provide statistics with full visibility into campaign performance: who answered, who clicked the link, who called back etc.
Multi-channel is the
future of b2c retail
sector communications
future of b2c retail
sector communications
Efficiency
With voicebots replying to consumers, the entire wait game is eliminated, offering a much more personalized experience that makes them feel valued. If there is an issue that the bot can’t handle, it passes it on to a human agent at the right time.
Reduce costs
Voice AI in the customer experience space can mean a lot of savings in terms of time and money. It drastically reduces the average call handling time and operational costs, while increasing satisfaction and engagement rates.
Automate your
Retail Workflow
Retail Workflow
Keep customers engaged, encourage repeat purchases, and make buyers feel
confident about their orders by sending purchase confirmations and delivery
notifications. Collect customer feedback with automated surveys.
After you set-up
- Gather Valuable Insights On Consumer Behavior
- Bring Interactive Content Through Voice Commerce
- Send hot deals and promotions directly to the loyal customers
Automation of pre-qualification and other part of sales and customer support
funnel with AI-powered Voicebot