When Salesforce CEO Marc Benioff stated that, in the near future, half of all customer conversations will be handled by AI agents, the remark sparked considerable discussion. And it isn't just a futur...

Numerous contrasts mark the Mexican microloan market. On the one hand, tens of millions of people who lack access to traditional banking services regularly use payday loan services. On the other hand,...

Before diving into AI in hiring, let's first clarify a common confusion: the difference between bulk recruiting and mass recruiting. These terms are often used interchangeably, and from a purely techn...

AI call centers are redefining customer service across industries — and Sarkor Telecom's journey shows precisely how this transformation works in practice. Sarkor Telecom is one of the leading telecom...

AI agents are increasingly replacing human operators in customer service. They’re polite, fast, tireless – and capable of handling thousands of conversations at once. But the real question isn’t wheth...

Magic or tech? That’s the question that inevitably arises when a company’s CEO suddenly starts speaking fluent Estonian – with accurate pronunciation, natural intonation, and absolute confidence – wit...