Optimize your business processes with the Apifonica voicebot
Automation starts with Apifonica. Optimise workflows in HR, customer support, sales and marketing.
What is a voicebot?
It is a software solution for automation of communication: it
can ask and answer questions based on a script designed to solve a certain business
task, for example pre-qualification of requests to customer support.
AI-Voicebot by Apifonica is more than that though. We can
help automate communication, CRM/HRM system management, reporting
and even add gamification and personalization to your workflows in HR, customer
support, sales and marketing.
Apifonica Voicebot understands natural language and it can
automatically update scenarios based on chosen triggers. It is customizable to fit
any business scale: from automation of voice/text notifications to a complex
solution integrated with your IT system featuring AI, smart reporting and automation.
5,000
calls per minute 24/7/365
AI
intent recognition framework for smooth conversation and full data control
1 EUR
average price of 1 lead qualified by a voicebot
150+
languages to talk to your clients like a local
Success story
Voicebot implementations and benefits
3660
applications processed
3330
candidates interviewed
4x
less time spent on screening
Instant
replies to all candidates
Quicker and friendlier recruitment
enel-med is a nationwide healthcare services provider employing 1000+ people. They wanted to speed up the hiring process while providing good experience to candidates. Voicebot interviewed 3330 candidates and gave them details about the vacancy. 2513 candidates were found fit for the position. According to PAULINA ZDUNEK Recruitment Manager the candidates felt cared for, their department collected the data needed for further decision-making.
Our awards
e-Commerce Polska Awards 2023!
Best automatization tool/technology/product for e-commerce
Digital Quality Mark
AI-Tools nomination 3d place
Performance Marketing Diamonds
The most creative use of AI nomination
Hear yourself how a voicebot can
handle different situations:
handle different situations:
we’ve gathered examples of Voicebot application in
HR, sales, marketing & customer support
HR, sales, marketing & customer support
Voicebots dedicated to specific needs
Our clients
What solution you can build with our help?
Find your own way to improve Workflow. Be closer to your target audience like
never before. Our Products built with a passion for professionals, who like to go
deeper into details.
How voicebot works?
There are 3 key things that make Apifonica Voicebot stand out:
It understands natural language due to Natural Language Processing.
For example, a person calls bank customer support about a blocked credit card.
There are different ways to talk about this issue: my card is not working; my card
is blocked; I couldn’t make a payment; something is wrong with my card; why can’t
I make a payment and so on. Voicebot understands all different variants including
interjections.
The conversation scripts are high quality and easy to manage.
Our human-bot interaction department creates and hones top-notch scripts, some
of which are turned into ready-to-use templates. Our Voicebot can automatically
update scripts based on chosen triggers (e.g. get data from CRM about candidates
salary changes and update a phrase in a call scenario). With Voicebot it’s easy to
A/B test scripts.
High standards of service quality.
Our Voicebot is powered by our own telecom platform which provides full
control over communication and security. It allows for handling more than 1000
calls at a time, and handling peak loads (from 1000 to 100k at a time). Our
Voicebots use Google DialogFlow technology to ensure a high standard of offered
solutions.
Improve customer interaction
with a voicebot
with a voicebot
Frequently asked questions
How long does it take to implement a voicebot?
It depends on the complexity of the solution you need. For example, our
Voicebot with Basic Functionality can be implemented within a few days. With it you
get editable basic templates, embedded speech synthesis and speech recognition
toolkit, as well as webhooks, SMS triggered by action or answer, local phone number
and basic reporting.
There’s also Professional AI Voicebot with conversational scenarios featuring multiple sequences of events/replies, renewable keyword vocabulary. Such Voicebot can work with rejections and negative reactions, features machine learning algorithms and comprehensive reporting. It can consult in multiple areas, understand multiple intents and its implementation may take from 3 to 5 weeks.
There’s also Professional AI Voicebot with conversational scenarios featuring multiple sequences of events/replies, renewable keyword vocabulary. Such Voicebot can work with rejections and negative reactions, features machine learning algorithms and comprehensive reporting. It can consult in multiple areas, understand multiple intents and its implementation may take from 3 to 5 weeks.
How much does it cost?
The cost will depend on the package you choose. We offer 2 variants -
Voicebot with Basic Functionality and Professional AI Voicebot. Also the cost
depends on the number of contacts you want Voicebot to work with. You can find
details on both packages as well as exact costs on our pricing page.
Can Voicebot be adapted to industries other than those mentioned?
Apifonica Voicebot is a fully customizable solution for automation. This
automation is tailored to your goals as our experts can analyse your workflows and
find what should be optimised. Then we can customise our platform to fit your
project: from basic automation of voice & text notifications to complex solutions
fully integrated with your IT system featuring AI-powered voicebot, smart reporting
and workflow automation. Book a free consultation to learn more.
Can a voicebot replace a real consultant?
Voicebot is great at automating repetitive tasks, e.g. pre-qualification
interviews during mass hiring or pre-qualification of requests in customer support.
It can also automate CRM/HRM system management and reporting. All that saves time
and prevents real consultants from burning out. They can concentrate on tasks
requiring creativity and higher qualification, which in it’s turn increases
performance of your team.
Does Apifonica provide support with voicebot deployments?
We provide full support in implementation from idea to release: we do all the
setting-up for you. Moreso, our expert team can help you choose AI-conversational
solution from simple to complex one based on your problems, needs and business
goals. Depending on the complexity of your business process we provide adaptation
and integration of our solution into your specific business processes and ensure it
becomes its integral part with smooth integration with your HRM/CRM system enabling
seamless data and processes flow.
Improve your company's workflows with
intelligent automation
intelligent automation