Gain control over how your drivers
interact with customers

Protect customers' data from misuse, enhance customer experience, and shield your
business reputation with Call masking.

Enable safe
interactions

Let drivers and customers call directly to each other without revealing their personal phone numbers.

Curate
customer
experience

Track and record every call for quality control and claim resolution purposes. Get better visibility into the customer experience.

Ensure GDPR
compliance

Call masking eliminates the need to share a customer's data with drivers and delivery personnel, facilitating personal data management.

Protect your
business
reputation

Limit access to customers' data to prevent reputational damages like unsolicited calls and other issues.

When call masking makes
a big difference?

Customer experience

Personal data management

GDPR compliance

Put your customer experience under control!
Ask for an offer

Apifonica's tech capabilities for the taxi & delivery services

See how Apifonica enables safe interactions for your customers and drivers

Message masking & tracking

Retain control over user interactions even when users chat directly via SMS.

Short-lived phone numbers

Decide how long parties can reach each other. Disable alias numbers once the transaction is complete, or keep them active for post-purchase communications.

Call recording

Prove the quality of leads, detect misbehavior and improve customer service quality.
20 mln
phone calls masked
120
countries where phone numbers are available
28,000
minutes per month of protected voice calls
10,000
calls per hour capacity

When call masking makes a big difference?

Taxi aggregators

  • Supervise communication between a driver and a passenger

  • Disable phone connection between parties once the ride is complete

  • Mask drivers' numbers to cut off competitor recruiters

Ride-hailing apps

  • Provide a temporary channel for driver-passenger communication for each ride

  • Strengthen your control over the customer journey

  • Minimize risks of "leaking" user personal data

Delivery companies

  • Protect customers from receiving unsolicited calls

  • Record conversation for quality control

  • Ensure GDPR compliance

Example of successful
collaboration

4 weeks
from idea to implementation
22 cities
where local temporary numbers are provided
3 times
cheaper Call masking solution

A "safe taxi ride" means much more than just an okay ride in the modern world. Taking extra steps to protect personal data adds a level of "safety" to the overall passenger experience. With the Apifonica's Call masking, Wetaxi gets more control of how and where driver-passenger communication happens.

Read the full story in our blog

Apifonica's solutions for
other industries

eCommerce
Make your eCommerce marketplace is a safer place to buy and sell. Tackle the most common challenges that modern eCommerce marketplaces face, from improving user experience to proving the value you deliver.
Learn more
Retail
With Apifonica's automated voice & messaging, you reach, engage and convert 4-6 times more customers than with email marketing.
Learn more
HR & recruitment
Reduce hiring time and cost by up to 76% by automating the initial stages of the recruitment process.
Learn more
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