As a patient, what do you associate medical registration with? Probably... with a long wait in line to connect to the reception. This is a problem not only for state-owned institutions, but also incre...

High standards of telephone customer service translate into customer satisfaction and loyalty, and these impact the company’s profits and development. Let’s start with a few statistics – what does hi...

Sending out CVs, stressing before the interview, ruffling feathers, impatiently waiting for an answer... probably every person active on the labor market has experienced it. However, recruitment is a ...

How to approach the topic of voicebots? Our content manager, Agnieszka Wiącek (PhD), reveals how to approach communicating this technology. Read and find out what are the most important aspects of her...

In the interview we will talk about what a voicebot is, where it is used and how it allows you to optimize costs and time, and take care of the morale of employees in companies from various industries...

Lafarge is an international construction company with its roots in France, operating for over 190 years (since 1833). Since 2015, it has been part of the LafargeHolcim group. Lafarge has been operatin...

Bulk SMS is – as the name suggests – an SMS sent simultaneously to many recipients, for example to the entire customer base of a given company or to a selected part of it. Bulk SMS sending is one of t...

Another year has just begun and we are sure of only one thing – undoubtedly, the development of technology will have a significant impact on the economy. However, let’s try to guess what tech trends f...

Customer service is one of the most important functions of every company – its quality determines whether the customer will be interested in using the organization’s services at all. What is good cust...