AI call centers are redefining customer service across industries — and Sarkor Telecom's journey shows precisely how this transformation works in practice. Sarkor Telecom is one of the leading telecom...

AI agents are increasingly replacing human operators in customer service. They’re polite, fast, tireless – and capable of handling thousands of conversations at once. But the real question isn’t wheth...

Magic or tech? That’s the question that inevitably arises when a company’s CEO suddenly starts speaking fluent Estonian – with accurate pronunciation, natural intonation, and absolute confidence – wit...

Late payments are a headache for nearly every business – from banks and retail chains to online services and subscription platforms. The larger the customer base, the more unpaid invoices, overdue cre...

Even in 2025, late payments remain a critical issue disrupting cash flows and threatening business growth worldwide. According to recent research by Atradius, over 50% of all B2B invoices are currentl...

Launching a voicebot used to take weeks – testing, revisions, voice recordings, more testing… And even then, the accuracy during the first few days was often disappointing. That all changed when we in...